Your information, handled responsibly.
When you request an experience or contact support, we use your details to coordinate and respond. This notice explains what we collect and why.
In brief
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Collected to help you
We use the information needed to review, confirm, and support your request.
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Shared only when required
Where necessary to coordinate the experience and respond to your message.
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Respecting your choices
You can adjust your notification preferences.
What we collect
When you submit an inquiry or a support request, you may share details like your name, email, phone number, preferred dates, group size, and any notes you provide about accessibility or preferences. This helps us understand what you need and coordinate the experience appropriately.
How we use it
- To coordinate requests
Review availability and plan the right experience details.
- To communicate
Send confirmation and practical meeting guidance.
- To support you
Respond to questions, changes, and accessibility needs.
Sharing and retention
We may share information only when necessary to fulfill your request, such as to coordinate the guided experience and provide support. We aim to keep information only as long as needed to address your inquiry, provide customer service, and meet applicable obligations.
Your choices
If you checked the consent box for email updates, you can adjust preferences. If you need help related to your data or notifications, contact our support team.
Contact for privacy questions
For privacy-related questions or requests, visit Help and send a note to our team.
Simple language, real expectations
We built this notice to be readable. If anything is unclear, we’re happy to explain it—just send a support request.